Our policy is valid for 30 calendar days from the date of the purchase. We do not offer refunds; however, you can return the product for an exchange. Unfortunately, if the period of 30 days has lapsed since the purchase, we can’t offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
- The product is defective.
- The product must be in its original packaging.
- The product must be unused.
All returns will be inspected to ensure the above criteria have been met. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Please note that we will not exchange without proof of purchase.
Sale and clearance items
Only regular-priced items may be exchanged; unfortunately, sale or clearance items cannot be exchanged.
Shipping items
To return an order, you must contact us first.
Returns can be mailed to 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043. You will be responsible for the shipping costs for the items that you wish to exchange. We will not refund the shipping costs.
You must ensure that the goods are correctly packaged so that they do not become damaged while in transit. If the product is found damaged or used beyond what is necessary to inspect it, we may reject an exchange.
Contacting us
If you would like to contact us regarding any matter relating to this Refund Policy, you may email support@rzen8.com.
This document was last updated on 5/11/2025.